This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Similar articles in ISI Web of Science Similar articles in PubMed Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Google Scholar Articles by Kolar, T. Articles by Kolar, I. PubMed PubMed Citation Articles by Kolar, T. Articles by Kolar, I. Social Bookmarking                   What's this?

What Respondents Really Expect From Researchers

Toma Kolar

University of Ljubljana

Iztok Kolar

University of Maribor

This article addresses the issue of falling response rates in telephone surveys. To better understand and maintain respondent goodwill, concepts of psychological contract and respondent expectations are introduced and explored. Results of the qualitative study show that respondent expectations are not only socially contingent but also ego-expressive, utilitarian, pleasurable, and epistemic by nature. Although results are reassuring in terms of commercialization of the psychological contract, they indicate some radical changes that are needed for the respondents to accept its continuation. The article discusses several practical and theoretical implications of such changes and suggests a series of corresponding propositions aimed at facilitating and inspiring future developments in this field.

Key Words: response rates • survey participation • psychological contract • respondents' expectations

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?